Mortgage Forum

Joel Fraser

My paperwork for a short sale has been at loss and mitigation since April 28. I think the 800 number that I called is ASC in Wisconsin. Yesterday when I called, they actually transferred me to a dept called mortgage services. They said that a new negotiator had been assigned to me on May 10; his name is Donald Ramadan. I asked to be transferred to him but they couldn’t; but will send an email indicating that I called. I asked the customer service lady if I have to be late in my payments, current on my mortgage, but barely. She said no but they are extremely overwhelmed, they said just last Friday, they accumulated 10,000 cases in one day. I can’t destroy my credit, I have clearance to sensitive gov’t data and bad credit will cause me to get terminated.Has anybody worked with Donald Ramadan? Should I send 3 faxes a day and call them everyday? Any help would be greatly appreciated.usaims